Delivery & Returns Policy

At Lonotea, we want your shopping experience to be simple and transparent. This page explains our delivery process, shipping conditions, returns, and refunds.

Delivery

• Orders are processed within 1–2 business days.
• Standard delivery time is 5 business days from dispatch.
• Delivery costs are not included in product prices.
• Delivery must be paid by the customer directly to the courier upon delivery.
• Once dispatched, you will receive a message with tracking details.
• We are not responsible for delays caused by courier companies, customs, or events beyond our control.

Returns

• Products may be returned within 14 days of delivery.
• Items must be unused, in original packaging, and accompanied by proof of purchase.
• Some products (such as perishable goods, digital downloads, or sale items) may be non-returnable.

Refunds

• Once we receive and inspect your return, we will notify you of approval or rejection.
• Approved refunds will be issued to your original payment method within 14 days.
• Delivery costs are non-refundable.

Exchanges

• If you need a different size, color, or replacement for a defective item, please contact us at [your email].

📩 Contact Us
For questions regarding delivery, returns, or refunds, please contact:
Lonotea – [your email]